You may return your piece within 30 days of delivery for a refund, as long as it is unused, in its original condition, and returned with all components (drawer box, wrap case, microfiber cloth and certificate of authenticity).
Email collective@hffworld.com with your order number and the colorway. We’ll confirm the return address and next steps.
Return shipping is paid by the customer, except when the item arrives defective, damaged or incorrect — in those cases HFF covers it. We recommend a tracked service, as we can’t be responsible for returns lost in transit.
Once we receive and inspect the return, we issue the refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or provider. Original shipping costs are non-refundable unless the return is due to our error.
Items that are used, scratched or damaged by the customer, or returned without their components, may be refused or partially refunded.
If your piece arrives with a manufacturing defect, damaged, or is not what you ordered, contact us within a reasonable time and we’ll arrange a replacement or full refund at no cost to you.
Want a different colorway? Start a return for a refund and place a new order, subject to availability of the limited stock.
HFF does not offer an additional commercial warranty beyond the coverage for defects described above. This does not affect your mandatory statutory rights as a consumer — for example, EU/UK customers benefit from the legal guarantee of conformity (generally up to 2 years) regardless of this policy. Those rights always apply where the law requires.
Questions: collective@hffworld.com.
Ships worldwide from Panamá.
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Each piece carries its own serial identity.